Returns

If your product is faulty, damaged, incorrect or if you are not satisfied for any reason you can return it for a refund or exchange. Please contact our customer service team on NZ 09 636 4484 or Australia 1800 104 029 or email enquiries@starproducts.co.nz

Product returned must be unused and in original packaging
.

Returns must be made within 14 days of receiving your order and order number & e-receipt must be provided.

If you make a mistake and order the wrong product please contact us immediately, quoting your order number. If the order has not been processed we will cancel the order and refund your payment. If the order has already been processed/dispatched then our customer service staff will make arrangements case by case A return and refund might still be possible, but additional freight charges will apply.