How much is shipping?

Shipping is free for all orders of $120 or over within New Zealand and Australia.

Orders below $120 are charged a flat delivery rate of $10 within New Zealand and $15 within Australia.

Do you ship internationally?

We currently only ship to New Zealand and Australia.

How long does delivery take?

Please allow 2-3 business days for dispatch from receipt of order.

North Island - orders delivered within 3-5 business days once the order has been dispatched.

South Island - orders delivered within 4-7 business days once the order has been dispatched.

Rural Delivery - orders delivered within 7-10 business days once the order is dispatched.

3-10 business days once the order has been dispatched

Rural Delivery - orders delivered within 7-10 business days once the order is dispatched.

Do you have tracking for my order?

Orders are usually despatched from our warehouse within 2-3 days of receiving. Once it’s onboard with a courier company you’ll receive a tracking link. Courier delivery times will vary – especially for regional areas.

If you’ve received an email confirming your order has been despatched, please follow the tracking link in the email and contact the courier company directly with any queries.

If your order has arrived damaged, or you have another problem or query, please get in touch with us.

I have a problem with the products delivered

If your product is faulty, if we’ve made a mistake, or if you are not satisfied for any reason, please contact our customer service team on NZ 09 636 4484 or Australia 1800 104 029 or email enquiries@starproducts.co.nz

Due to the nature of our products, we cannot exchange your item if you have changed your mind.

If you purchased the item from a retail store, please see their return policy and contact them directly.

I can't find a particular item on your website

Our core brands are available for sale on our website; these brands are: Naturals, Smith & Co, Therapy, Blend and FLWR.

If an item is out of stock, this will be noted on the website, and you can choose to be notified when we’re back in stock.

Some of our products are exclusive to certain retailers or are limited editions not sold on our site. If you’re looking for something special that is not on our site:

  • Check the website of the retailer you purchased it from.
  • For discontinued lines, overruns and specialty items you might find them at our clearance outlet www.aromaoutlet.co.nz
  • If you still need help, get in touch here and we’ll do our best to assist.
Can I buy refills?

Yes we have a range of refills in our Smith & Co., Therapy & Naturals Ranges including diffuser liquid refills, reed stick refills, hand & body wash refills and exclusive to the Naturals collection - Candle wax refills.

Where are your products made?

All our body care is made right here in New Zealand. Candles and diffusers are made in China, under The Aromatherapy Company's strict guidelines.

Are your products tested on animals?

No, we do not test on animals. All items are cruelty free and vegan.

What ingredients are used in your body care?

Learn more about our New Zealand made body care formulations here.

How do I open my diffuser?

Diffuser caps are securely in place to ensure no leakage of the diffuser fluid. We understand the diffuser may be a little tricky to open - we recommend using a tea towel to hold the protection cap securely and holding onto the bottle firmly with your other hand, wiggle the cap from side to side in an upwards motion until the cap is removed.

Next insert the reed sticks into the bottle. Leave the bottle open with the sticks inserted. Rotate the sticks upside down once a week to release the aroma (being careful not to drip the fragrance onto any surfaces). Fragrance blooms within 48 hours and lasts up to two months (depending on your surroundings and size of diffuser).

Why did my diffuser liquid discolour?

You may see some discolouration of the diffuser liquid over time. This is normal and does not mean your product is faulty. The change is due to the composition of the fragrance. Make sure you store your diffuser out of direct sunlight as this also can discolour the liquid.

Why is there black residue inside my candle?

This is due to your candle wick being too long. You will need to trim every time before lighting to approx. 0.5cm to prevent black residue from forming. You can easily wipe the back residue away with damp cloth or paper towel.

I would like to become a stockist

Please contact us with details of your business and one of our friendly sales team will get back to you.

How does the Aroma Club work?

It is free to join. Simply register for an account and make sure to log in every time you place an order to collate rewards points.

Your points continuously accumulate and when reaching each milestone, a new voucher will be waiting in your account. Follow your progress inside your account once logged in.

You can update your personal details at anytime simply log in to Aroma Club to view your account details. Click on ‘View addresses’. Then, To update your personal details, and click ‘Save’. You can also click on ‘Add new address’ to add an alternative delivery address to your profile.

See all the ways to earn and VIP rewards here.

How do subscriptions work?

When you join our subscription service, we’ll ensure your home fragrance and body care is delivered on your schedule.

1. choose your product
2. click subscribe
3. select how often you would like it shipped
4. checkout (you will be charged for only for your first order at this time)
4. we will deliver straight at your selected frequency straight to your door without any hassle (and free shipping).

When will I be charged?
All automatic refill subscriptions are charged on the same date (each 30 days / 60 days or 90 days) as your initial purchase. We will only charge when goods are due to ship.

What if my card declines on future refills?
You will be sent automatic emails before a scheduled refill is due to be sent. We will also let you know if payment declined for any reason and offer for you to retry. No goods will be sent until a payment is successful.

What if the product is out of stock in the future?
If your product is out of stock for a month during your subscription, we will contact you to offer a different aroma or to skip a month.

How do I edit my subscription / address?
Simply log in to your account to edit. Please keep your payment, email and postal address details up-to-date over the duration of your subscription. We are not liable if goods are sent to your old address. You will receive monthly email notifications when payments are taken to prompt any changes.

How do I cancel my subscription?
Simply log in. Cancel at any time.

Do you offer Afterpay?

At this stage we do not offer Afterpay. We accept all major credit cards.