Delivery & Returns

*Free shipping for all orders over $100 within New Zealand and Australia. Orders below $100 are charged a flat delivery rate of $10 within New Zealand and $15 within Australia.

All deliveries require a signature upon delivery. Please ensure you choose a delivery address where someone will be available to sign for your order. We cannot deliver to PO Boxes or post offices.

Once your order is shipped you will receive a confirmation email which will include your tracking number. Orders will be dispatched within 2-3 business days.

New Zealand Delivery is within 3-7 business days once dispatched.

Australia Delivery is within 5-10 business days once dispatched.

International Not available at this stage.

Returns

If your product is faulty, if we’ve made a mistake, or if you are not satisfied for any reason, please contact our customer service team on NZ 09 636 4484 or Australia 1800 104 029 or email enquiries@starproducts.co.nz

Due to the nature of our products, we cannot exchange your item if you have changed your mind.

If you purchased the item from a retail store, please see their return policy and contact them directly.

If you make a mistake and order the wrong product please contact us immediately, quoting your order number.