Background

The following Terms and our Website Policy apply to the use of the Aromatherapy Company website (Site), including the use of the information and any material contained or accessed through this Site or any linked website, purchases from our Site and participation in our data base and promotions.

Please read these Terms carefully as by using the Site, you are agreeing to be bound to these Terms and the Website Policy.

 

Definitions

Force Majeure Event means any event or circumstance (whether arising from natural causes, human agency or otherwise) that is beyond the reasonable control of us, including strikes, lockouts or other labour disputes, riot, civil commotion, fire, flood, drought, loss or delay at sea, breakdown or war (whether declared or not).

Intellectual Property means our business names, trade names, trademarks, product names, copyright, patents, designs, industrial processes, trade secrets, know how, ideas, concepts, technical information, writings, diagrams, drawings, photographs, images, programmes and all other intellectual property rights whatsoever owned, developed, created or used by us in relation to the Product, our business and any development or modifications in or to such intellectual property.

Product means the products listed on this Site from time to time.

Site means The Aromatherapy Company website, www.thearomatherapycompany.co.nz.

Terms means these terms and conditions as may be amended by us from time to time.

We, our, us means Star Products Limited trading as the Aromatherapy Company.

You, your means the person placing the order for Products on this Site pursuant to these Terms and includes that person's successors and assigns.

 

Online Ordering

By placing an order with us for Product, you are agreeing to be bound by these Terms.

All orders for Product are subject to acceptance by us in writing or by us supplying you with the Product in accordance with the order.

Once an order has been placed, it may not be cancelled for any cause whatsoever without our written consent. Upon placing the order, you will be deemed to have invited us to supply or arrange for the supply of the Product, and have agreed that your order will be irrevocable, pending acceptance or rejection by us within a reasonable time.

We reserve the right not to accept your order for Product if the Product you ordered is out of stock, if we are unable to obtain authorisation to process your payment, if you do not meet the eligibility criteria set out in these Terms, or for any other reason whatsoever at our sole discretion. We also reserve the right to restrict orders for multiple quantities of Product or to dispatch orders in part.

 

Price

All prices and delivery charges on our Site are given in both New Zealand dollars (NZ$) and Australian dollars (AUD$), and are inclusive of New Zealand GST (if any) or Australian GST (if any), depending on which is applicable. While all prices are correct at time of publication, we reserve the right to alter prices at any time for any reason.

If you order Product for delivery outside of New Zealand, the Products may be subject to import duties and taxes which are levied when the delivery reaches its final destination. You will be responsible for payment of these duties and taxes.

 

Delivery

We only offer delivery options to New Zealand and Australian addresses and whilst we will endeavour to dispatch all orders within 48 hours of receipt of order and otherwise to deliver Product to you within a reasonable time, any dispatch or delivery timeframes provided by us are estimates only. To the maximum extent permitted by law, we do not accept any liability for any loss or damage suffered by you as a result of late delivery.

We are unable to deliver to Post Office Box addresses and recommend that when you are completing your delivery details at checkout that you list an address where someone will be present during business hours to sign for the receipt of your package.

Delivery occurs when your Product is delivered to the relevant address unless we agree to obtain a signature at the delivery address (in which case delivery of the Product will occur on collection of a signature unless the recipient authorises us to leave the Product at the delivery address without collection of a signature).

If you elect not to require a signature for delivery, you do so at your own risk. Upon delivery to you (signature or otherwise), you assume all risk and responsibility for the Product. We accept no responsibility for any damage or theft that may occur following delivery to you.

Please refer to our Delivery Policy (https://the-aromatherapy-co-nz.myshopify.com/pages/delivery-returns) for further details on delivery costs and timeframes.

 

Promotions

All promotions and offers advertised on this Site are exclusive to this Site unless otherwise stated. Any promotion or offer may not be used in conjunction with any other offer unless otherwise stated and are subject to availability.

Any free gift supplied in conjunction with a promotion may not be exchanged for cash, resold by you or returned for a refund or replacement unless the gift is faulty. We reserve the right to substitute the gift provided to you if we are out of stock.

 

Returns

Please refer to our Returns Policy (https://the-aromatherapy-co-nz.myshopify.com/pages/delivery-returns) which applies to all Product purchased off this Site.

 

Accuracy of Information

We try to ensure the information provided through this Site is accurate and up to date. However we cannot, and do not (to the maximum extent permitted by law), represent or warrant the accuracy, completeness of information on this Site or that it is up to date. For example but without limitation, accuracy of colours, descriptions of products, prices, timeframes for delivery or length of promotions.

 

Privacy

Please refer to our Website Policy (https://www.thearomatherapycompany.co.nz/privacy-policy).

 

Prohibited Use

You must not use this Site for commercial purposes. Any resale or distribution of the Aromatherapy Company products purchased on this Site is prohibited.

 

Intellectual Property

You acknowledge that we own, the Intellectual Property rights in and to this Site, the Products and information displayed in this Site, and any other material underlying or forming part of this Site. You are not permitted to reproduce redistribute, duplicate, copy, sell, modify or otherwise exploit they content of this Site without prior written consent from us.

 

Limitation of Liability

Notwithstanding any other provision of these Terms, our liability arising out of, or in connection with, these Terms or use of this Site in respect of any claim whether under contract, tort (including negligence) or on any other basis is limited to the maximum extent permitted by law at our option to replacing the Product or supplying equivalent Product, or the cost of replacing the Product or supplying equivalent Product, or repairing the Product or the cost of repairing the Product.

Notwithstanding any other provision of these Terms and to the maximum extent permitted by law our total liability to you (whether in contract, equity, tort (including negligence)) under or arising from these Terms or use of this Site will not exceed the total amount paid by you for Product under these Terms.

Force Majeure

Notwithstanding any other provision of these Terms and to the maximum extent permitted by law, non-performance by us of any obligations under these Terms will be excused, without liability for non-performance, during the time and to the extent that such performance is prevented, wholly or substantially, by a Force Majeure Event. Performance of any obligation affected by a Force Majeure Event will be resumed as soon as reasonably possible after the termination or abatement of the Force Majeure Event.

If, by reason of a Force Majeure Event, we are unable to perform any material obligation under these Terms for a period of 60 days after the occurrence of the Force Majeure Event, we may terminate the supply of Product by giving written notice to you, in which case you will be entitled to a full refund of all amounts paid to us in respect of such Product.

 

Indemnity

You irrevocably indemnify us and agree to hold us harmless from and against all loss, costs, damages, expenses whether direct, indirect, special or consequential that (including all legal costs and expenses incurred on a solicitor/own client basis) we incur and all claims, demands and other proceedings brought by any person, arising from your failure to comply with these Terms and the Website Policy or with any legislation, regulation or bylaw, or from any act, omission or negligence committed by you.

 

General

These Terms and this Site are governed by, and construed in accordance with, the laws of New Zealand.

To the maximum extent permitted by law, these Terms, the Website Policy and any other policies or operating rules posted on the Site constitute the entire agreement and understanding between you and us and govern your use of the Site, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).

To the maximum extent permitted by law, any unlawful or voidable provisions in these Terms will be read down so as to be valid and enforceable, or if it cannot be read down, will be severed from these Terms without affecting the validity, legality or enforceability of the remaining provisions, provided that the reading down or severing does not materially affect the purpose of or frustrate the Terms.

We reserve the right, at our sole discretion to update, change or replace any part of these Terms by posting updates and changes to our Site. It is your responsibility to check our Site periodically for changes. Your continued use of or access to our Site following the posting of any changes to these Terms constitutes acceptance of those changes.

 

Privacy Policy

 

1. Introduction

Star Products Limited trading as The Aromatherapy Company ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, hold, use, and disclose personal information in connection with our website and online store at www.thearomatherapycompany.co.nz (the "Site"), in accordance with the Privacy Act 2020 (including the Information Privacy Principles, as amended by the Privacy Amendment Act 2025).

This policy applies to our ecommerce operations only. We do not sell, rent, or otherwise share your personal information with third parties for their own marketing purposes.

 

2. What personal information we collect

When you browse our Site or place an order, we may collect:

• Contact details, including your name, email address, phone number, and delivery and billing address
• Order information, including products purchased, order value, and order history
• Payment information processed through our payment provider (we do not store full card details ourselves)
• Account information, if you create an account with us
• Correspondence you send us, such as customer service enquiries
• Technical information, such as your IP address, browser type, and device information, collected automatically when you use the Site

 

3. How we collect personal information

We collect most personal information directly from you, for example when you place an order, create an account, subscribe to our mailing list, or contact us.

In some cases, we may also collect personal information indirectly, from a source other than you. In line with Information Privacy Principle 3A, where we do this we will take reasonable steps to make sure you are aware of the source, the purpose of collection, and your rights, unless an exception under the Privacy Act applies (for example, where you have already been made aware of these matters). Sources of indirect collection relevant to our ecommerce operations may include:

• Our payment processor, who may share limited transaction information with us for the purpose of processing and verifying your payment and preventing fraud
• Couriers and delivery partners, who may share delivery status and tracking information with us so we can keep you updated on your order
• Our ecommerce and email marketing platforms, which may provide us with information about how you have interacted with our Site or emails, for the purpose of order fulfilment and, where you have opted in, marketing communications

 

4. How we use personal information

We use personal information to:

• Process and fulfil your orders, including payment, delivery, and returns
• Communicate with you about your order or account
• Respond to your enquiries and provide customer service
• Send you marketing communications, where you have opted in, and in accordance with your preferences
• Improve our Site, products, and services
• Meet our legal and regulatory obligations, including under the Consumer Guarantees Act 1993 and Fair Trading Act 1986
• Detect and prevent fraud

 

5. Disclosure of personal information

We do not share your personal information with third parties for their own marketing or commercial purposes.

We may disclose personal information to trusted third parties who help us operate our business, strictly for the purposes described in this policy. This includes our payment processor, couriers and delivery partners, IT and website hosting providers, and email marketing platform. These providers are only permitted to use your information to provide services to us and are required to protect it appropriately.

We may also disclose personal information where required by law, or to protect our rights or the safety of others.

We do not transfer your personal information overseas except where necessary to use the service providers described above, and only where those providers are subject to privacy protections comparable to those in New Zealand, or where you have authorised the disclosure.

 

6. Cookies and website data

Our Site may use cookies and similar technologies to support essential website functions, remember your preferences, and understand how our Site is used. You can manage cookie preferences through your browser settings. We do not use website data to build profiles that are shared with or sold to third parties.

 

7. Data security

We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

 

8. Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to meet our legal, accounting, and reporting requirements.

 

9. Your rights

Under the Privacy Act 2020, you have the right to:

• Ask us to confirm whether we hold personal information about you, and to access that information
• Ask us to correct any personal information we hold about you that you believe is inaccurate
• Opt out of marketing communications at any time, using the unsubscribe link in our emails or by contacting us directly

To exercise any of these rights, please contact us using the details below.

 

10. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you remain unsatisfied, you may contact the Office of the Privacy Commissioner at [www.privacy.org.nz](https://www.privacy.org.nz).

 

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

 

12. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

The Aromatherapy Co.

Phone: NZ +64 9 636 4484 or Australia 1800 104 029

Email: enquiries@thearomatherapyco.co.nz

Post: PO Box 9119, Newmarket, Auckland 1149, New Zealand